Refund policy

Effective Date: February 26, 2026

At Nude & Nero, we want every customer to shop with confidence.
If your purchase is not quite right, we are here to help.

This Refund Policy explains how you can return an item, receive a refund, or request an exchange in accordance with U.S. consumer protection standards.


1. 30-Day Return Window

You may return items within 30 days from the date of delivery.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition

  • Original packaging, tags, and accessories must be included

  • Proof of purchase (order ID or receipt) is required

Items showing damage, signs of wear, or misuse after delivery may not qualify for a refund unless the item is defective.


2. How to Start a Return

To initiate a return, please contact us:

Email: support@nudeandnero.com
Phone:  +1 (917) 718-1363

Include your order number and the reason for your return.

Our customer support team will provide:

  • Return instructions

  • The correct return address

  • A prepaid return label (if applicable)

Please do not send items back without contacting us first.
This ensures your return is processed correctly.


3. Return Shipping Costs

Faulty, damaged, or incorrect items

Return shipping is free.

Change of mind (size, color, preference)

The customer is responsible for return shipping costs.

We do not charge restocking fees.


4. Refunds

Once your return arrives at our returns center and is inspected:

  • We will email you to confirm approval or rejection

  • Approved refunds are processed within 5–10 business days to your original payment method

  • Depending on your bank or card issuer, refunds may take up to 14 business days to appear in your account

If your return does not meet the eligibility criteria (e.g., used items outside policy), we will contact you to discuss available options.

Inspection timeframe

Returned items are typically inspected within 1–3 business days after arrival.


5. Exchanges

If you would like an exchange:

  • Contact our customer service team first

  • We may recommend returning the item for a refund and placing a new order
    (This ensures faster processing and accurate stock management.)


6. Faulty, Damaged, or Incorrect Items

If your item arrives damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery, or as soon as reasonably possible

  • Include photos of the issue, your order number, and a brief description

We will offer either:

  • A replacement at no additional cost, or

  • A full refund

depending on your preference and stock availability.


7. Contact Information

Customer Service Hours: Monday to Friday: 9:00 AM to 7:00 PM (EST)Saturday and Sunday: 10:00 AM to 4:00 PM (EST)
Email: support@nudeandnero.com
Phone:  +1 (917) 718-1363

 

Support is provided from The Netherlands, with dedicated English-language support for U.S. customers.
We typically respond within 24 hours on business days.


8. Company Information

This online store is operated by:

Nude & Nero, Sole Proprietorship 
Registration Number: 96603585 (KVK)
Business Address: Van Manenerf 14, 3907MA, Veenendaal, The Netherlands

For shipping details, please see our Shipping Policy.