Shipping policy
Last Updated: May 2, 2026
Shipping Policy
This Shipping Policy applies to orders delivered to the United States, United Kingdom, France, Spain, and Canada.
At Nude & Nero, we aim to provide a clear, reliable, and transparent delivery experience.
1. Shipping Costs
Standard shipping is free on all orders delivered to the United States, United Kingdom, France, Spain, and Canada.
There are no additional handling or processing fees at checkout.
2. Order Processing
Order cut-off time: 12:00 AM (ET)
Handling time: 3 business days
Orders are processed Monday to Friday.
The handling time starts from the order cut-off time following the placement of your order. Orders placed after the cut-off time may be processed from the next business day.
3. Estimated Delivery Time
Estimated transit time: 1–9 business days after dispatch
Total estimated delivery time: 4–12 business days from the order cut-off time
Shipments are handed over to the carrier Monday to Friday.
The estimated delivery timeframe is calculated based on the time your order is placed, the order cut-off time, handling time, and transit time.
If delivery takes place around a public holiday, the estimated delivery timeframe may be adjusted.
4. Shipping Origin
Depending on availability, certain items may be shipped from our EU warehouse to support reliable delivery.
Shipping origin may vary depending on stock availability and destination country.
5. Tracking Information
Once your order has been dispatched, you will receive an email containing a tracking link.
Please allow some time for tracking updates to appear after dispatch.
6. Customs & Import Fees
International orders may be subject to customs duties, taxes, or import fees depending on the destination country and the shipping origin.
These charges, if applicable, are the responsibility of the customer and are not included in the product price or standard shipping cost unless clearly stated otherwise at checkout.
7. Delivery Delays
Delivery times may vary due to carrier volume, weather conditions, public holidays, customs processing, or local delays.
Most orders arrive within the stated timeframe.
If your order is significantly delayed, please contact us so we can assist you.
8. Address Changes
You may request an address change within 24 hours of placing your order.
After dispatch, changes can no longer be made.
9. Order Cancellations
You may cancel your order before dispatch.
Once your order has shipped, cancellations are no longer possible.
Items may still be returned in accordance with our Refund Policy.
10. Damaged Deliveries
If your order arrives damaged, please contact us:
Email: support@nudeandnero.com
Phone: +1 (917) 718-1363
Please include clear photos of the damaged parcel or item so we can assist you promptly.
11. Customer Support
Customer Service Hours:
Monday to Friday: 9:00 AM to 7:00 PM (ET)
Saturday and Sunday: 10:00 AM to 4:00 PM (ET)
Email: support@nudeandnero.com
Phone: +1 (917) 718-1363
Support is provided from The Netherlands for customers in the countries we ship to.
We typically respond within 24 hours on business days.
12. Company Information
This online store is operated by:
Nude & Nero, Sole Proprietorship
Registration Number: 96603585 (KVK)
Business Address: Van Manenerf 14, 3907MA, Veenendaal, The Netherlands
For returns, please see our Refund Policy.