Clear Shipping, From Order to Delivery
We process orders within 3 business days. Once your order has been dispatched, the estimated transit time is 1–9 business days.
The total estimated delivery time is 4–12 business days from the order cut-off time.
Order cut-off time is 12:00 AM (ET). You’ll receive a tracking link as soon as your package has been dispatched.
Free Shipping
Standard shipping is free on all orders delivered to the United States, United Kingdom, France, Spain, and Canada.
There are no additional handling or processing fees at checkout.
Address Changes & Cancellations
You can request an address change within 24 hours of placing your order.
Orders can be canceled before dispatch. Once your order has shipped, changes or cancellations are no longer possible.
You can still return eligible items under our Refund Policy.
30-Day Returns
If something isn’t quite right, you can return items within 30 days from the date of delivery.
Items must be unused, unworn, and in original condition, with original packaging, tags, and accessories included.
Proof of purchase, such as your order number or receipt, is required.
Return Shipping & Refunds
For faulty, damaged, or incorrect items, return shipping is free.
For change of mind returns, such as size, color, or preference, the customer is responsible for return shipping costs.
We do not charge restocking fees.
Approved refunds are processed within 5–10 business days after inspection and may take up to 14 business days to appear, depending on your bank or card issuer.
CONTACT INFORMATION
Recommended by Many
30 DAY RETURNS
Your satisfaction is our priority. If you are not satisfied with your order, you may return it within 30 days for a full refund.
Nude & Nero
Styled by the commmunity
Frequently asked questions
How do I track my order?
Once your order ships you'll receive a confirmation email with a tracking link. You can follow your parcel from dispatch to delivery.
Is there a satisfaction guarantee?
Not in love? We can promise you a lot, but you'll only truly find out by trying it yourself.
That’s why we offer a risk free 30 day money-back guarantee on all orders. If you're not satisfied, you can return your product within 30 days, and we’ll refund you the full amount.
How do I return my items?
We’re sorry to hear that you want to return your items. For more information on our return and exchange policies, please see our Refund Policy page.
How can I get in touch?
Our team is available Monday to Friday. Send us a message and we'll get back to you within one business day.